Computer and network technician

Job Description

Under the authority of the Information Technology Director, the computer and network technician ensures the security and quality of the systems. He/she is responsible for the computer support of the company’s various sites. He/she is the resource person for internal personnel and external stakeholders. He/she proposes innovative solutions to current and future challenges. He/she collaborates with the team of technicians to ensure the functioning of the networks and all computer equipment.
More specifically, he/she must:

• Manage infrastructure deployment and optimization projects;
• Provide on-site and remote technical support to users;
• Configure workstations, printers and mobile devices;
• Administer the computer network (multi-site) and servers (Windows);
• Perform maintenance, configuration and deployment of applications;
• Manage appropriate access to various applications according to authorizations;
• Apply procedures to maintain an optimal level of security (firewall, anti-virus, etc.);
• Manage user and email accounts;
• Manage the telephony system (IP);
• Ensure quality control according to requirements and contracts;
• Determine and document IT procedures;
• Implement backup procedures and ensure their effectiveness;
• Ensure compliance with OHS policies during interventions on the sites;
• Conduct research to apply best practices;
• Evaluate risks related to the physical and technical security of data, software and hardware;
• Participate in policy development;
• Advise on information systems strategies, policies, management, security and service delivery;
• Collaborate with the Programmer Analyst on IT developments as needed;

Required profile

• College degree in computer science or networking;

• Minimum of 5 years of experience, particularly in infrastructure deployment projects;
• Experience in an automated industrial environment, preferred;
• Knowledge of Industry 4.0 concepts (IoT, telemetry, Pi System), an asset;
• Mastery of Windows Server operating system, Windows Active Directory, Microsoft Exchange 365, Office 365 technologies, networks and computer security, telephony systems with IP technology;

• Rigor, autonomy and reactivity;
• High level of vigilance and integrity;
• Excellent interpersonal communication and pedagogy;
• Team spirit;
• Ability to learn and innovate;
• Versatility;
• Bilingualism in French and English;
• Experience working in a multicultural environment, an asset;
• Class 5 driver’s license;
• Ability to work and travel regularly between sites for a few days.