Job Description
Under the authority of the Information Technology Director, the computer and network technician ensures the security and quality of the systems. He/she is responsible for the computer support of the company’s various sites. He/she is the resource person for internal personnel and external stakeholders. He/she proposes innovative solutions to current and future challenges. He/she collaborates with the team of technicians to ensure the functioning of the networks and all computer equipment.
More specifically, he/she must:
- Manage infrastructure deployment and optimization projects;
- Provide on-site and remote technical support to users;
- Configure workstations, printers and mobile devices;
- Administer the computer network (multi-site) and servers (Windows);
- Perform maintenance, configuration and deployment of applications;
- Manage appropriate access to various applications according to authorizations;
- Apply procedures to maintain an optimal level of security (firewall, anti-virus, etc.);
- Manage user and email accounts;
- Manage the telephony system (IP);
- Ensure quality control according to requirements and contracts;
- Determine and document IT procedures;
- Implement backup procedures and ensure their effectiveness;
- Ensure compliance with OHS policies during interventions on the sites;
- Conduct research to apply best practices;
- Evaluate risks related to the physical and technical security of data, software and hardware;
- Participate in policy development;
- Advise on information systems strategies, policies, management, security and service delivery;
- Collaborate with the Programmer Analyst on IT developments as needed;
Required profile
- College degree in computer science or networking;
- Minimum of 5 years of experience, particularly in infrastructure deployment projects;
- Experience in an automated industrial environment, preferred;
- Knowledge of Industry 4.0 concepts (IoT, telemetry, Pi System), an asset;
- Mastery of Windows Server operating system, Windows Active Directory, Microsoft Exchange 365, Office 365 technologies, networks and computer security, telephony systems with IP technology;
- Rigor, autonomy and reactivity;
- High level of vigilance and integrity;
- Excellent interpersonal communication and pedagogy;
- Team spirit;
- Ability to learn and innovate;
- Versatility;
- Bilingualism in French and English;
- Experience working in a multicultural environment, an asset;
- Class 5 driver’s license;
- Ability to work and travel regularly between sites for a few days.